Frequently asked questions

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We work with adults, teens, kids, couples, and families across Arizona, for anxiety, depression, trauma, eating disorders, ADHD, grief, relationship stress, and life and faith transitions. Our therapists are trained in evidence-based approaches including CBT, DBT, EMDR, Brainspotting, ACT, and somatic and trauma-informed care, and we match you with the one who fits what you're working on. When medication is part of your care, we partner with Estrella Cognitive Care and Solace Healthcare Services for that side of it. See our therapy services or meet the clinical team.

Yes! We accept Aetna, United Healthcare (Optum), Blue Cross Blue Shield from all states, Cigna, and Medicare (out-of-network benefits). Whether we're in network can depend on your specific plan and which therapist you see. Call us at 602-698-5777 and we'll verify your benefits for you, before your first session. No guessing, no surprise bill later.

With insurance, many clients pay $0 to $20 per session, depending on your plan and deductible. Self-pay sessions are $150 with an associate-level clinician and $175 with an independently licensed clinician. We also keep a limited number of reduced-fee spots open, so if cost is the thing standing between you and starting, ask us. And we don't charge until your claim processes.

Life happens, and we'd rather you reschedule than push through a day you can't be present for. Give us at least 24 hours' notice to cancel or move your appointment and there's no charge. Without that notice, a missed or late-canceled session is billed at a flat $100. Insurance doesn't cover missed sessions. We also send optional reminder texts so the day doesn't sneak up on you.

Feeling nervous before the first session is normal. That isn't second-guessing. That's you taking yourself seriously. The first session is mostly your therapist getting to know you: what brought you in, what you're hoping for, a little of your history. You'll ask them questions too. A good fit should feel safe, even when the work is hard. If it doesn't click, say so. A wrong fit is fixable. A silent bad fit is just wasted time. Switching is part of finding the right person, not a failure.

Usually faster than you expect. Reach out and a real person from our care team follows up within one business day, often the same day. We're open seven days a week by appointment, with evening and weekend times. In Arizona, where finding an opening can take weeks, that matters.

Yes. We offer telehealth anywhere in Arizona, from Tucson to Flagstaff to Yuma, plus in-person sessions in Phoenix, Scottsdale, and Mesa. Same therapists, same care, from your own space. For most concerns, research shows online therapy works as well as meeting in person. And for many people, the hardest part of therapy is getting there. This removes that.

Often, yes. If we're out of network with your plan, we can give you a superbill, an itemized receipt you submit to your insurer for possible reimbursement through your out-of-network benefits. Many plans pay back a meaningful share of the session. Call us and we'll tell you what to ask your insurer, so you know what to expect before you start.

Yes. What you say in session stays in session. We follow HIPAA, and your records and conversations are private, with a few narrow legal exceptions your therapist will explain up front, like an immediate safety risk. You can't heal what you hide. We protect the space that lets you stop hiding it.

Both reach pain that talking alone hasn't. EMDR uses guided eye movements to help your brain reprocess stuck traumatic memories, in a structured set of phases. Brainspotting works from a fixed eye position tied to where the distress sits, more intuitively. EMDR has decades of research behind it for trauma and PTSD. You don't have to know which one you need. Your therapist helps you find the fit.

Yes. We work with kids as young as 5, teens, and the parents trying to help them. With younger clients, that often looks like play therapy, sand tray, and expressive arts, because healing doesn't always happen through words.

Yes. We have therapists who see clients in Spanish, so you can do the work in the language you think and feel in. Se habla español. Tell our care team and we'll match you accordingly.